FAQ
Questions, answered.
Ordering
How do I buy your products?
Our products are sold on Amazon.ca. Each product page on this site has a "Buy on Amazon.ca" button that takes you to the right listing, where you place your order.
Can I order directly from this website?
Not at the moment. All orders are placed and paid for on Amazon.ca. We never ask for payment details on this website.
Are the prices on this site the same as on Amazon.ca?
Prices shown here are the Amazon.ca prices on the date shown under each price. Amazon.ca prices can change, so the final price is the one shown at checkout on Amazon.ca.
Do you sell outside Canada?
We currently sell only on Amazon.ca.
Delivery
Who ships my order?
Amazon. Our products are stored in and shipped from Amazon's fulfilment network (Fulfilled by Amazon).
How long does delivery take, and what does it cost?
Delivery options, dates and costs are set by Amazon.ca and shown at checkout, based on your address and Amazon account.
Where is my order?
You can track it in Your Orders on Amazon.ca. If you need more help, contact us and we'll help where we can.
Returns & refunds
How do I return something?
Returns go through Amazon.ca and follow Amazon.ca's return policy. Start a return from Your Orders on Amazon.ca.
Something's wrong with my order. Can you help?
Yes. Email [email protected] or use our contact form, and include your Amazon.ca order number if you have it.
Care
How do I wash your towels and dishcloths?
All three products have the same care label: machine wash cold, do not bleach, tumble dry low.
What are they made of?
The waffle dishcloths and popcorn hand towels are 100% cotton. The waffle kitchen towels are 90% cotton and 10% polyester.
Sizes
How big are your products?
Kitchen towels: 16 × 27 in (40 × 68 cm). Dishcloths: 13 × 13 in (33 × 33 cm). Hand towels: 15 × 25 in (38 × 63.5 cm). All sizes are per piece.
How many pieces are in each pack?
Kitchen towels come in a 3-pack, dishcloths in a 12-pack (2 of each of 6 colours), and hand towels in a 2-pack (1 popcorn-dot + 1 solid).
Contact
How can I reach you?
Email [email protected], call (647) 917-0841 (Monday to Friday, 10am–6pm ET) or use the contact form. We reply within 2 business days.
Are you connected to other companies called Aspen?
No. Aspen Trading Inc. is an independent Ontario corporation and is not affiliated with any other business that uses the name Aspen.
Didn't find your answer? Contact us