This policy explains how Aspen Trading Inc. ("we", "us") handles personal information collected through aspentrading.ca. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, for residents of Quebec, the Act respecting the protection of personal information in the private sector as amended by Law 25.
1. Who is responsible
Aspen Trading Inc. (Ontario Corporation No. 1001747750) is responsible for your personal information. Our person in charge of the protection of personal information is Aniq Piracha, who can be reached at [email protected], (647) 917-0841, or by mail at 8260 Yonge Street, Thornhill, ON L4J 0J7, Canada.
2. What we collect and why
| When | What we collect | Why |
|---|---|---|
| You use the contact form | Name, email address, Amazon.ca order number (optional), your message | To read and answer your message |
| You submit a review | Product, star rating, review title and text, first name and last initial, email address, up to 3 photos, Amazon.ca order ID (optional), whether you received the product free or at a discount, and a record of your consent (date, time and wording) | To check and publish your review, confirm it is genuine, label it accurately, and contact you about it if needed |
| You submit any form | Technical information processed by Cloudflare Turnstile, such as your IP address and browser details | To block spam and automated abuse |
| You visit the site | Technical information such as IP address, browser type and pages requested, processed by our hosting provider | To deliver the website and keep it secure |
| Only if you accept cookies | Information collected by analytics and advertising tools (see section 4) | To understand how the site is used and measure our ads |
We collect only what we need. We never ask for payment details, government ID or health information on this website. Purchases are made on Amazon.ca, and Amazon's own privacy notice applies to them.
We don't currently send a newsletter or marketing emails. Using the contact form or submitting a review does not add you to any mailing list.
3. What's public when you post a review
Only your first name and last initial, star rating, review title and text, photos, the date, and any labels ("Verified purchase", "Received free or discounted product") are shown publicly. Your email address and order ID are never shown. Photos are resized and their location data is removed before they're uploaded. We only publish a review if you tick the consent box, which is unchecked by default.
To have your review removed at any time, email [email protected] from the address you used when you submitted it.
4. Cookies, pixels and similar tools
Analytics and advertising tools are off by default and load only if you choose "Accept all" or turn them on in Preferences. They are Google Analytics 4 and Google Ads (Google), Meta Pixel (Meta Platforms) and TikTok Pixel (TikTok). They may collect information such as pages viewed, clicks on "Buy on Amazon.ca", device and browser details, and an online identifier. You can change your choice at any time through "Cookie preferences" in the footer. See our Cookie Policy.
5. Who we share information with
We don't sell or rent personal information. We share it only with service providers that help us run the website, and only for the purposes above:
- Cloudflare: website hosting, review database and photo storage, spam protection (Turnstile) and admin login security.
- Resend: delivery of contact-form messages and review notifications to our inbox.
- Google, Meta and TikTok: only if you have accepted analytics or marketing cookies.
We may also disclose information if the law requires it.
6. Where your information is stored
Our service providers may store or process information outside Quebec and outside Canada, including in the United States. While it's there, it may be accessible to authorities under local laws. We choose providers that protect personal information with safeguards appropriate to its sensitivity.
7. How long we keep it
- Contact-form messages: up to 24 months after our last exchange, then deleted.
- Published reviews and their consent records: for as long as the review is published, plus 12 months.
- Reviews we don't publish: deleted within 90 days.
- Analytics data: kept according to the retention settings of each tool, set to 14 months in Google Analytics.
8. Your rights
You can ask to access the personal information we hold about you, correct it, or withdraw your consent (for example, to have a review removed). Quebec residents also have the right to ask about how their information is used, to have it communicated in a structured, commonly used technological format, and to request de-indexation where the law allows. To make a request, contact our privacy officer (section 1). We'll respond within 30 days.
If you're not satisfied with our response, you can complain to the Office of the Privacy Commissioner of Canada or, in Quebec, the Commission d'accès à l'information du Québec.
9. Security
We use HTTPS encryption, access controls on our review admin page, and providers with recognised security practices. No method of transmission or storage is completely secure. If a confidentiality incident creates a risk of serious injury, we'll notify affected people and the authorities as the law requires.
10. Children
This website isn't directed at children under 14, and we don't knowingly collect their personal information.
11. Changes to this policy
We'll post any changes on this page and update the date at the top.